The Reliable Assistant (Passive AI)
• Handles routine tasks consistently and accurately
• Responds precisely to your instructions without deviation
• Works like a dedicated support staff following established procedures
• Perfect for: Answering common customer questions, scheduling appointments, processing standard forms
• Real-world example: A local accounting firm uses this type of AI to automatically categorize expenses and prepare preliminary tax documents, saving 15 hours weekly during tax season.
The Proactive Problem-Solver (Agentic AI)
• Identifies issues before they become problems
• Makes recommendations based on data patterns
• Follows up on opportunities without constant reminders
• Perfect for: Sales follow-ups, inventory management, detecting unusual patterns in your business data
• Real-world example: A boutique retailer implemented this AI to track inventory trends, which now automatically suggests restocking popular items before they run out and identifies underperforming products.
The Creative Collaborator (Generative AI)
• Creates first drafts of content quickly
• Generates ideas and variations to consider
• Produces in minutes what would take hours manually
• Perfect for: Marketing copy, social media content, design concepts, customer communications
• Real-world example: A small marketing agency uses this AI to create initial drafts of client newsletters and social posts, allowing their human team to focus on strategy and personalization while doubling content output.